Complaint handling
Process
- 01Complaints are received in writing and acknowledged within five business days.
- 02The case is assigned to a responsible case handler with no conflict of interest.
- 03Investigation and, where relevant, dialogue with the complainant.
- 04Written response with reasons and details of any further avenues for complaint.
- 05Recording and periodic reporting to the board.
Submission
Complaints may be submitted in writing to the company’s compliance function at compliance@nordicestates.dk or by mail to the head office. Complaints concerning data protection may also be submitted to the Danish Data Protection Agency.
External complaint options
If the complainant considers the internal handling inadequate, the complaint may be referred to the relevant external bodies. Matters relating to the company’s registration as an alternative investment fund manager (AIFM) may be directed to the Danish Financial Supervisory Authority. Contractual disputes are subject to the ordinary Danish rules governing court proceedings.
The company maintains a register of complaints received, including classification, processing time, and status. The register forms part of the compliance function’s quarterly report to the board.
For complaints handling, the compliance function can be contacted in writing.
Submit a complaintinfo@nordicestates.dk